Last Updated: February 26, 2025
This Privacy Policy outlines how Luci Boutique (referred to as "the Site," "we," "us," or "our") gathers, utilizes, and shares your personal information when you visit, use our services, or make purchases through www.luciboutique.ca (the "Site") or communicate with us in other ways (collectively referred to as "the Services"). "You" or "your" refers to the individual using the Services, including customers, website visitors, or any person whose information we collect according to this Privacy Policy.
Please review this Privacy Policy carefully. By using any of the Services, you consent to the collection, use, and disclosure of your information as described. If you do not agree with this Privacy Policy, please refrain from using the Services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, reflecting changes in our practices or for legal, regulatory, or operational reasons. Updated policies will be posted on the Site, with the "Last Updated" date adjusted, and any other steps necessary to comply with applicable laws will be taken.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information from various sources. The information we collect depends on how you interact with us, and this may include information collected over the past 12 months.
We may also use the information to communicate with you, deliver services, comply with legal obligations, enforce terms of service, and protect the Site, our rights, and users' rights.
What Personal Information We Collect
The type of personal information we collect depends on how you engage with our Site and Services. "Personal information" refers to data that can identify, relate to, describe, or be associated with you. The sections below outline the types of personal information we gather:
Information We Collect Directly from You
Information you provide directly through our Services may include:
- Contact Details: Name, address, phone number, email address.
- Order Information: Name, billing and shipping addresses, payment confirmation, email, phone number.
- Account Information: Username, password, security questions.
- Shopping Details: Items viewed, added to your cart, or wishlist.
- Customer Support Information: Details you provide when reaching out to us, for example, in customer support communications.
Some features of our Services may require you to provide specific personal information. You can choose not to provide certain information, but this may limit your ability to use or access these features.
Information We Collect through Cookies
We automatically collect data about how you interact with the Services ("Usage Data") using cookies, pixels, and similar technologies. This data may include device type, browser type, network details, IP address, and other interaction details.
Information We Obtain from Third Parties
We may gather information from third-party vendors and service providers who assist with our Services, such as:
- Support Providers: Partners like Lightspeed Ecwid who help manage our Site.
- Payment Processors: Providers who collect payment information to process your transactions.
- Tracking Technologies: Third parties may collect information when you visit our Site, open emails, or interact with our advertisements.
Any data obtained from third parties will be handled in accordance with this Privacy Policy. We are not liable for the accuracy of third-party information or their privacy practices.
How We Use Your Personal Information
- Providing Products and Services: We use your personal information to fulfill orders, process payments, notify you of account-related updates, manage returns or exchanges, and handle reviews.
- Marketing and Advertising: Your data helps us send promotional emails, texts, or direct mail, and tailor advertising across various platforms.
- Security and Fraud Prevention: We use your data to detect fraud or suspicious activity. Protecting your account credentials is your responsibility, and we recommend not sharing sensitive details.
- Communication: We use your personal information to offer customer support, enhance the Services, and maintain our relationship with you.
Cookies
We use Cookies to improve the functionality of the Site, to analyze user behavior, and personalize content and ads. While most browsers accept cookies by default, you can adjust your browser settings to remove or reject them. Keep in mind that disabling cookies may impair your experience and the functionality of certain Services.
How We Share Your Personal Information
We may share your personal information in certain circumstances, including:
- Service Providers: With vendors who perform services like IT management, payment processing, and customer support.
- Your Consent: When you request or consent to sharing information with third parties, such as shipping providers or social media integrations.
- Business Transactions and Legal Compliance: In cases of business transactions, such as mergers, or to comply with legal obligations or protect our rights.
User-Generated Content
If you post product reviews or other content on public areas of the Services, be aware that this content becomes public and can be accessed by others. We cannot guarantee the privacy or security of information shared publicly.
Third-Party Websites and Links
Our Site may include links to third-party websites. These sites are not under our control, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any external sites you visit.
Children’s Data
Our Services are not designed for children, and we do not knowingly collect personal information from children. If you believe a child has shared personal data with us, please contact us so we can delete it.
Security and Retention of Your Information
While we use reasonable security measures to protect your data, we cannot guarantee absolute security. We recommend that you avoid sending sensitive information over unsecured channels.
The length of time we retain your data depends on its purpose, legal requirements, or contractual obligations.
Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, including:
- Access/Know: Request access to the data we hold about you and how we use it.
- Delete: Request deletion of your personal data.
- Correct: Request corrections to inaccurate personal information.
- Portability: Request a copy of your data and ask us to transfer it to another entity.
- Opt-out of Sale or Targeted Advertising: Direct us not to sell or share your data or opt-out of targeted advertising.
- Limit/Opt-out of Sensitive Data Use: Restrict how we use sensitive data.
- Restriction of Processing: Ask us to limit or stop processing your data.
- Withdraw Consent: You can withdraw consent where applicable.
- Appeal: If we deny a request, you may have the right to appeal.
- Managing Communication Preferences: You can opt out of promotional emails at any time.
To exercise these rights, contact us using the information below.
We will not discriminate against you for exercising your rights, but we may need to verify your identity before processing requests. You may designate an authorized agent to act on your behalf, and we will verify their authority.
Complaints
If you have concerns about how we process your personal data, please reach out to us. If you are unsatisfied with our response, you may have the right to appeal or file a complaint with your local data protection authority.
Contact
For any questions or to exercise your rights, please contact us at:
Luci Boutique
info@luciboutique.ca
905-689-5007
255 Dundas Street E.
Waterdown, ON, L8B 0E5
